The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 27 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Plunge pool
Indoor swimming pool
Sun loungers
Spa & wellness centre
Sauna
Massage
Room features
Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Mirror
Ironing facilities
Bathroom
Bathtub
Bathroom telephone
Media
Direct dial telephone
CD player
AM/FM alarm clock
Show more
Location
2 Bridge Street,
Birmingham,
United Kingdom,
B1 2JZ,
West Midlands
Map view
street view
2 Bridge Street,
Birmingham,
United Kingdom,
B1 2JZ,
West Midlands
City landmarks
Mall
Bullring & Grand Central
1.3
km
Gallery
Gas Hall Exhibition Gallery
1.1
km
50 - 54 Inge St / 55 - 63 Hurst St
Birmingham Back to Backs
1.2
km
Art object
Statue of Horatio Nelson
1.0
km
Warstone Ln./Vyse St. Hockley
Chamberlain Clock
1.0
km
Church
Birmingham Cathedral
1.6
km
Library
Library of Birmingham
650 m
Church
Saint Martin in the Bull Ring
1.4
km
Museum
Museum of the Jewellery Quarter
2.0
km
Monument
Joseph Sturge memorial
970 m
5 St. Philips Place
Burnaby Memorial
760 m
Church
Birmingham Oratory
2.1
km
Museum
Thinktank Birmingham Science Museum
2.1
km
Museum
Coffin Works
1.1
km
Church
Saint Paul's Church
810 m
New St.
Rotunda
900 m
9 Margaret Street
Birmingham and Midland Institute
990 m
Square
Chamberlain Square
950 m
Stadium
St. Andrew's Stadium
1.8
km
Warstone Road/Vyse Street and surrounding areas
Jewellery Quarter
1.8
km
Mall
The Cube
1.2
km
Nearby
Gallery
Ikon Gallery
490 m
Aquarium
National SEA LIFE Centre Birmingham
550 m
Centenary Sq.
Hall of Memory
560 m
Mall
Brindley Place
510 m
Event hall
International Convention Centre Birmingham
410 m
Broad St.
Three Wise Men
270 m
Square
Centenary Square
510 m
Mall
The Mailbox
570 m
Square
Oozells Square
410 m
Restaurants
The Gentleman & Scholar Pub and Terrace
20 m
2 Bridge Street Hyatt
Aria Restaurant
270 m
2 Bridge Street The Hyatt Regency Hotel
Jimmy Spice's
210 m
Broad Street Regency Wharf
The Canal House
130 m
12 Bridge Street
The Gateway To India
260 m
6 Regency Wharf Broad Street
Tap & Spile Restaurant
290 m
10-16 Gas Street Canalside
Bistro Pierre
330 m
Waterside House 46 Gas Street Brindley Place
Restaurant Bar A Jee
250 m
265 Broad Street
Felsons
230 m
Regency Wharf 266 Broad Street
Celebrity Indian Restaurant
520 m
44 Broad Street
The Gin Vault
330 m
16 Gas Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
friendly staff
great location
smoky smell
basic room
7.2/10
Very good
Rooms
7.1
Location
7.8
Service
7.6
Dining
7.1
Guest reviews
7.2/10
based on 14 reviews
4/5
based on 4820 reviews
8.4
8.4/10 based on 6712 reviews
#57 of 129 hotels in Birmingham based on Tripadvisor
Derek
United Kingdom,
April
2024
7.8/10
The hotel offers a basic experience at a fair price with firm comfy beds in the room. It had some faulty lights initially, but I got shifted to another room swiftly. There was a lingering smell of smoke, which wasn't ideal, but overall, the stay was decent.
Rooms
7.0
The room was very basic for the price paid, but the bed was firm and comfortable.
Service
9.0
The staff knew all about the services, were friendly and helpful throughout my stay. They even ensured a peaceful environment by managing unruly guests. Overall, the service was polite and attentive.
Location
8.0
The hotel's location is convenient, just a walk away from New Street station, the main shopping areas, and the Xmas Markets. The attached footbridge to the conference centre was a plus. Despite some dirtiness, the bustling area offers great architecture, restaurants, and nightlife.
Dining
8.0
The dining experience was surprisingly civilized, with well-spaced tables and a superb selection. The assortment of fruits was a nice touch. However, it would have been better if there were more egg options available.
Facilities
7.0
The facilities were adequate, with room service, dry cleaning, housekeeping, and laundry services available. Additionally, pet amenities were a thoughtful inclusion.
friendly staff
smoky smell
Sophie
United Kingdom,
March
2024
7.8/10
The hotel could use some cosmetic changes in the rooms to enhance warmth but stands as Birmingham's number one hotel. The location, though lacking in parking convenience, offers a quieter stay and exceptional service, especially for families. The dining experience, while featuring excellent service, might come at an extra cost. Overall, the hotel boasts a great location and satisfactory service despite minor drawbacks in room aesthetics and parking.
Rooms
7.0
The rooms had prints on curtains and some dust but were comfortable overall.
Service
8.0
Service was well-managed despite initial issues and staff were accommodating.
Location
8.0
The location, though lacking in parking convenience, offers a quieter stay and exceptional service, especially for families.
Dining
9.0
The dining experience was excellent, although it might be a bit costly.
Facilities
7.0
The facilities were standard but functional for a comfortable stay.
Frank
United States,
March
2024
7.4/10
My stay at the hotel was overall great. The room was spacious and had a romantic setup for my partner's birthday, with a lovely view of the city. It took a bit of time for the room to warm up, but it was worth the wait due to the size and value for money.
Rooms
9.0
The room was big and well set up for a romantic occasion, offering drinks and snacks. It took a couple of hours to warm up, but once it did, it was cozy and comfortable.
Service
8.0
I was pleasantly surprised by the outstanding service provided by the staff. Despite initial confusion over requests, they were helpful and friendly, especially the young lady at the restaurant.
Location
7.0
The location of the hotel was convenient, within walking distance of the city center and important landmarks. Although there was a minor issue with cleanliness, the proximity to key buildings and ease of access to the train station made up for it.
Dining
6.0
While the dining experience had some flaws such as stale food and missing cutlery, the quality was generally good, and the prices reasonable. It could use some improvement in terms of freshness and presentation.
Facilities
7.0
The facilities at the hotel were satisfactory, offering various services like room service and laundry. However, attention to detail in the dining area could enhance the overall experience.
drinks and snacks
cleanliness
Scott
United States,
March
2024
6.6/10
My stay at the hotel had its ups and downs. The breathtaking views from the 17th floor room were a highlight, but I was disappointed to find a cup with what seemed like dried oats in it in the morning. The room also had a lingering smell of smoke, and the cold temperature and stained bathroom walls were not ideal.
Rooms
5.0
Despite the lovely views, the room had some cleanliness issues like the cup with dried oats. The smoke smell and cold room made the stay less comfortable.
Service
8.0
The staff was lovely and very helpful, offering parking solutions even during a challenging sporting event. However, the cost for bread seemed a bit questionable.
Location
7.0
The location was really great, especially if you're attending an event at Utilia Arena. It was walkable to many attractions like New Street station, shopping areas, and the Christmas Markets.
Dining
7.0
The dining experience was a bit of a mixed bag. While the food was excellent, the prices were a bit high. I also found some items left out for a while, like warm yogurt.
Facilities
6.0
The facilities were decent overall, but some areas needed maintenance, like inadequate showers and a sauna that was out of order.
Gordon
United Kingdom,
January
2024
8.2/10
My stay at the hotel was a mix of ups and downs. The rooms were initially cold due to issues with the heating system, but overall, they were lovely and the Regency Club treat was great value. Unfortunately, the view overlooking the canal was spoiled by untidiness and lack of cleanliness.
Rooms
7.0
The rooms were lovely and the Regency Club was great value, but the untidy and unclean canal view was disappointing.
Service
9.0
The service was impeccable from start to finish. The staff, from the concierge to the waiting staff, were the best part of the experience, providing excellent directions and personalized room selection.
Location
8.0
The hotel's location was excellent, offering easy access to the city center and arena for events. However, the distant superior class and lack of proper dining tables were drawbacks.
Dining
9.0
The dining experience was exceptional, with attentive staff and a commendable selection of food. The spacing and variety at the breakfast area made it one of the best seen, despite minor issues with table availability.
Facilities
8.0
The facilities were well-maintained, offering a pleasant experience overall.
Harriet
United Kingdom,
November
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The room was clean and comfortable, with a nice view, although it was right next to the noisy lift. The service was friendly and attentive, but lacked efforts in customer service. The location was amazing, central and close to key spots, with lovely views and convenient parking. The dining experience was overpriced and disappointing, with limited options and unexplained processes. Despite these aspects, the hotel offered some great facilities.
Rooms
7.0
The room was clean and comfortable with a nice view, but the proximity to the noisy lift was bothersome.
Service
7.0
The staff were friendly and attentive, but there was a lack of customer service and compensation offers.
Location
9.0
The location was fantastic, central, close to key spots, and offered lovely views with convenient parking.
Dining
5.0
The dining experience was overpriced and disappointing with limited options and unexplained processes.
Facilities
8.0
The hotel offered some great facilities despite the dining shortcomings.
Jack
United Kingdom,
October
2023
6.6/10
Arriving back to a room that was spotless with lovely views was a highlight of my stay at this high-end hotel. However, the service was a letdown with rude and unhelpful staff, which is not what I expected. The location was ideal for my plans, convenient for both the convention center and an evening event at the ICC. The dining experience was a mix of extremes, with outstanding options but also disappointing dishes. Overall, it was a premium experience with a few drawbacks to keep in mind.
Rooms
9.0
The room I stayed in was spotless with lovely views, offering a high-end hotel experience.
Service
5.0
I found the service to be a disappointment as the staff were rude and unhelpful, which greatly impacted my stay.
Location
8.0
The hotel's location was perfect for both business and leisure, being close to key venues and entertainment areas.
Dining
7.0
The dining experience provided excellent options but also served disappointing dishes, making it a mix of extremes.
Facilities
6.0
The facilities were adequate but lacked standout features that would enhance the overall experience.
convenient location
rude service
Mary
United Kingdom,
August
2023
7.8/10
The hotel rooms were large and spacious, very clean but with some minor oversights in amenities. The service was always helpful and polite but had an unfortunate mishap. The location was good, close to attractions but with safety concerns. The dining experience was lovely and well-organized. Overall, a luxurious stay with a few hiccups.
Rooms
7.0
The room was spacious and luxurious but lacked some expected amenities.
Service
8.0
The staff was always helpful and very polite, with a slight unfortunate incident.
Location
7.0
The hotel's location was good, very close to attractions but with safety concerns.
Dining
9.0
The dining experience was lovely and well-organized, probably the highlight of the stay.
Facilities
8.0
The facilities were modern and well-equipped.
David
United Kingdom,
August
2023
7.4/10
The hotel offers spacious rooms with nice bathroom accessories, but there were concerns about room security. The temperature in the rooms could be cooler. The service was top-notch with very welcoming and helpful staff. The location is convenient, especially for accessing the ICC bridge. Dining options were overpriced, and additional costs added up quickly.
Rooms
7.0
The rooms were spacious and had nice bathroom accessories, but there were worries about tampering with the room.
Service
9.0
The staff were very welcoming and helpful, providing excellent service from check-in to room service. The beds were very comfortable and the hotel was clean.
Location
8.0
The hotel's location is convenient, especially with access to the ICC bridge, but some road closures and noise from nearby construction were drawbacks.
Dining
5.0
The dining options were overpriced, and additional costs for simple items like crisps were a downside.
Facilities
8.0
Facilities were comprehensive and included amenities like room service, laundry, and dry cleaning.
Matt
United Kingdom,
June
2023
5.0/10
My stay at the hotel was a bit underwhelming. The rooms were tired and not as expected for a Hyatt, with views of ongoing construction work. I encountered issues with the shower, and the overall ambiance lacked coziness.
Rooms
5.0
The rooms were very tired and almost shabby, not meeting the usual Hyatt standards. The ongoing construction work was visible from the room, impacting the overall experience.
Service
5.0
While the staff were friendly, there were noticeable lapses in service quality. We were disappointed with the breakfast delivered to our room and felt unwelcome when walking on the lobby floor during cleaning.
Location
5.0
The hotel's location was affected by ongoing construction, but it served its purpose for our business needs at the ICC. Despite being central, the small size and road works around the area were drawbacks.
Dining
7.0
The dining experience was a mix of positive and negative. The service was excellent, but the coffee quality was subpar. However, the overall dining experience was enjoyable with high-quality offerings and a lovely atmosphere.
Facilities
6.0
The hotel facilities provided what was expected but did not stand out. While there were standard amenities available, there were no exceptional features.
Tom
United States,
May
2023
7.2/10
My stay at the hotel was comfortable and enjoyable. The rooms were clean and well-equipped, offering some pretty good city views. The service was pleasant, though there were some inefficiencies. The location was great, making my trip more enjoyable, but there were cleanliness issues in some areas. The dining experience was satisfactory, with some room for improvement. Overall, a decent stay with good value for money.
Rooms
8.0
The rooms were clean and comfortable with a really nice view.
Service
7.0
The service was pleasant, but there were some inefficiencies.
Location
8.0
The location was great, with easy access to nearby places of interest, but some cleanliness issues in certain areas.
Dining
6.0
The dining experience was satisfactory, with room for improvement.
Facilities
The facilities were decent, meeting basic needs.
David
United Kingdom,
May
2023
7.8/10
My stay at the hotel exceeded my expectations in some areas but fell short in others. The rooms, though a bit dated and in need of updating, offered spaciousness and a very comfortable bed. The staff was incredibly professional and accommodating, ensuring a pleasant stay. However, the overall experience did not fully align with the price paid. On a positive note, the continental breakfast was excellent, and the exclusive dining area with a city view was a nice touch.
Rooms
7.0
The rooms, while dated and could use some updating, were spacious and the bed was very comfortable. The professional staff made up for the room's shortcomings.
Service
9.0
The staff was very kind and welcoming, going out of their way to ensure a pleasant experience.
Location
8.0
The location was perfect for my needs, especially the exclusive dining area overlooking the city. However, it was a bit of a distance, which was surprising for a superior class hotel.
Dining
7.0
The dining experience was very tasty, with a great selection of options. Although the breakfast was excellent, the lack of vegetarian sausages was a bit surprising. The price for breakfast was on the higher side, leading us to explore other dining options nearby.
Facilities
8.0
The exclusive dining area with a city view added to the overall dining experience. However, the lack of proper dining tables was a bit of a drawback.
Richard
United States,
April
2023
9.2/10
The hotel is superbly located in the heart of Birmingham, close to shops and restaurants. The rooms are spacious and beautifully decorated, offering great views from the 22nd and 23rd floors. The service was exceptional, with a warm and welcoming staff who went above and beyond to accommodate our needs. The dining options, while good, could use more variety. Overall, a fantastic value for the money.
Rooms
9.0
The king room on the 22nd floor was clean, well-equipped, and a good size.
Service
10.0
The staff was incredibly warm and welcoming, making our stay delightful. They even allowed us to host an impromptu training event in the lobby.
Location
10.0
The location of the hotel was amazing, right in the center of Birmingham with easy access to shops and restaurants.
Dining
8.0
The dining experience was excellent, with delicious food and a beautifully decorated breakfast lounge.
Facilities
9.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
Great location
Limited dining choices
Richard
United Kingdom,
April
2023
7.8/10
The hotel had friendly staff and a great location near various attractions. The rooms were clean and comfy, but a bit small and old. The service was attentive and welcoming. The dining experience was good but with a minor issue. The location was central but had some noise disturbances. The facilities were modern with some cleanliness issues.
Rooms
7.0
The room was fine, with a comfy bed and clean bathroom, but a bit old and small.
Service
9.0
The staff from the front door lads to the service team were brilliant, very attentive, welcoming, and polite.
Location
8.0
The location was fairly close to the bullring and offered easy access to various attractions, but there were noise disturbances in the area.
Dining
7.0
The dining experience was good overall, with welcoming staff, but there were some minor issues with service.
Facilities
8.0
The hotel offered modern facilities, but there were some cleanliness issues in the room and spa area.
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